Effective Date: June 28, 2026
Thank you for shopping at MayabiStudio (https://mayabistudio.com/). Please read this policy carefully before purchasing any digital goods, subscriptions, or IT exam vouchers.
1. Digital Products Policy (No Refunds)
Due to the nature of digital products, all sales of IT exam vouchers, software licenses, subscription keys, and other downloadable/electronic content are final and non-refundable.
Once an exam voucher or digital code has been generated, issued, or sent via email/user dashboard, we cannot accept returns, exchanges, or provide refunds. This is because digital codes cannot be “returned” or verified as unused once exposed to a user.
2. Exceptions & Refund Eligibility
We will only issue a refund or a replacement under the following specific circumstances:
- Non-Delivery: If you do not receive your digital code or voucher within 48 hours of your successful payment verification, you may request a full refund.
- Invalid Code: If the voucher code delivered to you is invalid, expired, or already used at the exact time of delivery, you must report it to us within 48 hours of receiving the email. We will investigate the issue with the respective provider (e.g., TryHackMe) and issue a working replacement or a refund if the error is verified on our end.
3. Cancellation Policy
- Before Delivery: You can request an order cancellation and a full refund only if your order has not yet been processed or delivered to your email/account. Once the status of the order changes to “Completed” or “Shipped/Delivered,” cancellation is no longer possible.
- To Cancel an Order: Please contact us immediately at our support email with your Order ID.
4. Processing Refunds
If your refund request is approved under the exceptions mentioned in Section 2:
- Refunds will be credited back to the original payment method used during checkout.
- For payments made via cryptocurrency (NOWPayments), the refund will be processed in the equivalent cryptocurrency or a stablecoin, subject to network fee deductions.
- Please allow 3–7 business days for the refund to reflect in your account.
5. Contact Us
If you have any questions or require assistance regarding your purchase, vouchers, or refunds, please reach out to our support team:
- Email: support@mayabistudio.com
- Contact URL: https://mayabistudio.com/contact-us/